Welcome to Infinity

Infinity systems track and refine complex data to provide you with actionable data that make your business more successful.

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Overview

Infinity Call Tracking is our core product and has been giving our clients visibility of which campaigns make your phones ring and which ones don’t since 2010. The Infinity Hosted PBX gives you powerful business telephony that helps you understand what happens after the phone is answered.

All of our products have been developed to give the businesses that we work with a competitive advantage. We pride ourselves on constantly evolving our system to harvest complex data and give you concise dashboards so you can make strategic decisions with confidence.

That could be the decision to bid more on certain keywords that our system has proved deliver calls and sales. It could be the decision to increase staffing in your call centre on Fridays at 1pm-4pm as our reports show that long queue times at this time of day result in call abandonment and wasted leads.

These are all highly important decisions that help you run your business more efficiently and get better results. At our core that is Infinity’s main goal, to make you more successful.

Call Tracking

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities.

With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site, allowing you to see your cost per call and for PPC right down to keyword level.

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Hosted PBX

Make the right decision for your company’s phone system. Infinity’s Hosted PBX system gives you phones on desks and reliability, flexibility, advanced reporting and dashboards.

Traditional PSTN phone systems are expensive and inflexible, requiring costly on-site hardware and taking weeks to configure. Our system is different, offering the flexibility that modern businesses need.

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Countries

Our class leading call tracking product is now available in over 50 countries globally.

With global points of presence in all major areas, we keep voice traffic local to give the highest quality whilst allowing you to benefit from the reach of a global platform.

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Salesforce

The Infinity Caller Insight App is a ground breaking system that site within the Salesforce CRM interface.

It gives your call agents real-time insight into campaign interactions and behaviour of your callers as the agent answers the phone, and identifies any conversation you had if it is an existing customer calling. It supercharges your sales team and gives you a headstart on your competition.

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Platform

The InfinityCloud is a global network that is a work of art in engineering terms. Our products are all based on this globally distributed platform allowing us to build scalability and dependability into the core of everything we do.

This confidence in our platform gives us the ability to innovate where others would rest on their laurels.

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Support

Our mission is to make sure our clients get the most out of The Infinity Platform. We achieve this by mentoring our Client Services team to be the best at helping you achieve tangible results.

We provide you with training of our powerful, yet easy use portal, so you’re always in control.

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