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Call Tariff

This article provides our call tariff pricing for our UK number types.

Call Tariff Pricing

Rates from 1st June 2016

When Forwarding a Call Tracking Number to a Geographic Number or SIP address
Call Tracking Number Type Cost per min
Lo-call Rate Numbers
0843/0844 "This call will cost the caller 7 pence per minute plus their phone company’s access charge.” FREE
0845 “This call will cost the caller 2 pence per minute plus their phone company’s access charge.” FREE
Virtual Geographic Numbers
Geographic Numbers 01 or 02 “Local rate to caller” 2p
Non Geographic Numbers
Non Geographic 03 “Local rate to caller” 2p
Free Phone
0808/0800 “Free from landline to the caller” 4p
0808/0800 “Free from mobile to the caller” 7p
When Forwarding a Call Tracking Number to O2, T-Mobile, Orange or Vodafone Mobile Number
Call Tracking Number Type Cost per min
Lo-call Rate Numbers
0843/0844 “This call will cost the caller 7 pence per minute plus their phone company’s access charge.” 9.5p
0845 “This call will cost the caller 2 pence per minute plus their phone company’s access charge.” 9.5p
Virtual Geographic Numbers
Geographic Numbers 01 or 02 “Local rate to caller” 11.5p
Non Geographic Numbers
Non Geographic 03 “Local rate to caller” 11.5p
Free Phone
0808/0800 “Free from a landline to the caller” 13.5p
0808/0800 “Free from a mobile to the caller” 16.5p
When Forwarding a Call Tracking Number to any other mobile number
Call Tracking Number Type Cost per min
Lo-call Rate Numbers
0843/0844 “This call will cost the caller 7 pence per minute plus their phone company’s access charge.” 16p
0845 “This call will cost the caller 2 pence per minute plus their phone company’s access charge.” 16p
Virtual Geographic Numbers
Geographic Numbers 01 or 02 “Local rate to caller” 18p
Non Geographic Numbers
Non Geographic 03 “Local rate to caller” 18p
Free Phone
0808/0800 “Free from a landline to the caller” 20p
0808/0800 “Free from a mobile to the caller” 23p
US
Call Tracking Number Type Cost per min.*
Toll Numbers 2.5¢
Toll Free Numbers 4.5¢

Calls made from anonymous sources ('Caller ID withheld') will be charged at the landline minute rate for the number type.

Calls are billed per second and are rounded up to the nearest pence or cents. There is a minimum call charge of 1 pence or cent per call.

International Pricing

Infinity Call Tracking is now available in over 50 countries.

If you are interested in international pricing, please contact our Sales Team where we can provide full pricing.

*International fixed numbers will incur an additional setup fee if there are more than 5 number type prefixes requested.

Fair Usage Policy

Fixed numbers are free to set up, but please be mindful of Fair Usage:

Fixed and Offline Tracking Numbers are provided on the basis that you must receive at least 10 calls per calendar month per Call Tracking Number (the "Fair Usage Policy").

The Fair Usage Policy requires that a minimum of 10 calls are received inbound per fixed number per calendar month. Fair Usage units will apply to any calls not received. Fair Usage units are charged at 10p on our latest GBP billed packages and 15c on our latest USD billed packages. Please note that if you are on a unique or legacy package, your Fair Usage charge may be different. Fair Usage charges are exempt from any discounts.

  • Example 1: Your fixed number does not receive any calls within the given calendar month. Your Fair Usage charge is therefore £1/$1.50 (10 x 10p/15c) for that number for that month.
  • Example 2: Your fixed number received 6 calls within the given calendar month. Your Fair Usage charge would be 40p/60c for the 4 calls which were not received.

This is also defined in article 3.8 of our Terms and Conditions

https://www.infinitycloud.com/terms-and-conditions

PBX Standard Call Tariff

Updated February 2016

UK National Destinations PBX Outbound Call Charges (pence/ min)
Local 01XX, 02XX 0.95
National Non Geo 03XX 0.95
UK National Mobile Core PBX Outbound Call Charges (pence/ min)
O2 (FM1) 5.95
Vodafone (FM5) 5.95
T Mobile (FM3) 5.95
Orange (FM4) 5.95
Mobile Other 5.95
US National Destinations PBX Outbound Call Charges (cents/ min)
Toll 1.5
Toll Free 0.00
  • does not support dialling out with a Toll Free caller iD, this is only supported with a premium Toll Free service at 1.00 cents per min.

  • tariffs shown in pence per minute. Tariffs are for calls made from the Infinity Hosted PBX UK to other destinations in the UK or the US. Calls to other locations are based on our international tariffs.

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