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PBX Handset Configuration Guide

The article provides guidance on how to configure your Yealink handsets or softphones (e.g. Zoiper) for compatibility with the Infinity PBX. Please note that this is only a guide, and it is expected that you will have your own on-site IT support to provide assistance in getting the hardware or soft phones set up.

Yealink Handset Configuration

Linking the Handset to the Infinity Phone System (PBX)

In order to use the Infinity PBX in conjunction with a compatible handset (please see related article on Hosted PBX Requirements for more information), there are a number of steps which are required. We have listed these for you below:

For using the Infinity PBX, we suggest the Yealink T4X range of handsets. Handset firmware should be upgraded to the most recent version before being provisioned for the Infinity PBX.

  1. Connect the handset to your network
  2. Power on handset and wait for it to fully boot up
  3. Press the OK button after boot up
  4. Note the IP address displayed on the handset screen
  5. Open an internet browser on your PC
  6. Enter the IP address into your browser search address bar: “http://[ipAddressDisplayed]”
  7. Login with the device username and password when prompted (the default for Yealink is 'admin/admin')
  8. Click on the Account tab and fill in all relevant fields. Multiple accounts/numbers can be assigned to the same handset if required.

PBX Yealink - Account.png

Please pay particular attention to the following fields:

  • User Name: This should match the operator’s Infinity Username
  • Password: Should be the same as the password which is assigned to the Infinity user. This is used for the handset to access the Infinity PBX. If the password is changed in Infinity it also has to be changed within the Yealink settings
  • Sip Server: This should be '.infinitypbx.net'. If unsure please contact our Support Team for more information
  • Account Active: This should be set to 'Enabled'
  • Outbound Proxy Server: This should be set to 'Enabled'
  • Outbound Proxy Server: Should have the value '.infinitypbx.net'
  • Transport: This should be set to 'TCP'

To complete, click Confirm

PBX Yealink - Fields.png

If the correct details have been entered, you should see the Register Status change to 'Registered'. Your operator can now use the handset for both inbound and outbound calls.

Changing Admin Password for Yealink

It is the responsibility of all Infinity Phone users to keep their handset secure. If the Yealink handset uses the default password we strongly recommend changing it.

  1. Login into to Yealink admin page using Phone IP (as above)
  2. Click on Security Tab
  3. Select user type of Admin
  4. Enter current password
  5. Enter and re-enter new desired password
  6. Click Confirm

Polycom Handset Configuration

In order to use the Infinity PBX in conjunction with a Polycom handset, there are a number of steps which are required. We have listed these for you below:

  1. Connect the handset to your network
  2. Power on handset and wait for it to fully boot up
  3. Press the OK button after boot up
  4. Note the IP address displayed on the handset screen
  5. Open an internet browser on your PC
  6. Enter the IP address into your browser search address bar: “http://[ipAddressDisplayed]”
  7. Login with the device username and password when prompted
  8. Click on the Settings tab and select the Lines item in the dropdown.

polycom_lines.png

Please pay particular attention to the following fields:

  • Domain: This should be '.infinitypbx.net'
  • User ID: This should match the operator’s Infinity Username
  • Password: Should be the same as the password which is assigned to the Infinity user. This is used for the handset to access the Infinity PBX. If the password is changed in Infinity it also has to be changed within the Yealink settings
  • Address: This should be '.infinitypbx.net'
  • Port: This should be set to '5060'
  • Transport: This should be set to 'TCPonly'

To complete, click Save

polycom_config.png

If the correct details have been entered, the operator should now be able to use the handset for both inbound and outbound calls.

Softphone Configuration

For using the Infinity PBX in conjunction with our preferred softphone provider, Zoiper, please use the following steps:

  • Navigate and download software from the Zoiper website: Voip Softphone Download
  • Open Zoiper
  • Click Settings then Create New Account
  • Select SIP as the account type
  • Enter your Infinity PBX username in the user/host field
  • Enter the PBX User Account password you configured in the Portal
  • Set the Domain/Outbound proxy to match the one you have set in the Portal eg. 'company.infinitypbx.net'. You can find this in the Telephony settings section of your Portal
  • Click Next and tick Skip Auto Detection
  • Once created click Settings again and Preferences
  • Highlight the new account
  • Add your username into the Auth.username field
  • Tick the Use outbound proxy box
  • Enter the same Domain/Outbound proxy you added earlier as the Outboubound proxy eg. 'company.infinitypbx.net'

PBX Zoiper - Outbound options.png

  • Click on the Codec tab
  • The only Codecs needed are 'a-law' and 'u-law'

PBX Zoiper - Codecs.png

  • Click on the Advanced tab
  • Set the Registration expiry to '600s'
  • Change the transport method to 'Use TCP transport'
  • Change the STUN options to 'Don’t use STUN'

PBX Zoiper - Advanced Tab.png

  • Click back to the General tab
  • Click Register and your account should now turn green and show as 'Registered' in the top right.
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